Quality Control & Testing
Certified stones, piece-level inspection, and photo/video documentation before dispatch.
Quality control runs at two levels: the stones and the piece. Centre stones ship with IGI or GIA certification under your programme, verifiable by report number against the laboratory’s own database. Finished pieces pass station QC through production and a final inspection against your approved pre-production sample.
Before shipment, orders are photographed and filmed under standard lighting. You review what actually ships, not a sample photo taken six months ago — which means remote approval is a real decision, and a dispute after delivery is rare because the evidence already exists.
How quality control & testing actually works here
What gets checked
Setting security under pressure, stone alignment, finish consistency, plating coverage and thickness, metal purity marks, dimensional accuracy against the specification, and clasp and hinge function on chains and bracelets.
Inspection against the PPS
Bulk is measured against your signed-off pre-production sample rather than against a drawing. A drawing is open to interpretation; a physical approved object is not. This is why we insist on a PPS even when a client is in a hurry.
Stone verification
Report numbers are listed on packing documentation so your receiving team can verify each certified stone directly with the issuing laboratory before goods enter stock. We would rather you checked than trusted.
Documentation you keep
QC photographs and video per order, retained on both sides. If something is wrong on arrival, the comparison is immediate and factual rather than a negotiation about what left the floor.
The five inspection stages
Quality control is not a final gate, it runs through the build: material inspection before anything is cut, casting inspection for porosity and fill, stone setting inspection for security and alignment, polishing inspection for finish and plating coverage, and final product inspection against your approved sample. Catching a casting fault at station two costs an hour; catching it at dispatch costs a production run.
Metal and material standards
Metals to declared purity — 9K, 10K, 14K (Au585), 18K (Au750) gold, platinum (Pt950) and 925 sterling silver — with hallmarking to your market’s requirements. Materials are nickel-free and lead-free as standard, which matters for EU and US retail compliance and for the customer who reacts to everything.
Warranty and after-sales
Quality problems caused by manufacturing are ours to fix — repair or replacement, and we would rather you told us than absorbed it. Report a quality issue with photographs within the inspection window agreed in your order confirmation and it is handled; wear damage and after-use damage sit outside that, as they do with any manufacturer honest about it.
If a piece is faulty
Photograph it and tell us. Manufacturing faults are ours to repair or replace — that is what sampling, a PPS and documented QC exist to prevent in the first place, and when the system fails the cost of failure is not yours to carry.
See it rather than read about it
Book a live video walkthrough of the floor — usually available within the week, directed by you.
Book a Factory TourDesign & CAD
10 in-house designers and CAD engineers turning references and briefs into production-ready models.
Factory Tour
See the floor — in person or on a live video call, usually within the week.
Production & Capacity
20,000–30,000 pieces monthly across dual factory lines, worked by 50 craftsmen.
Sustainability & Responsible Sourcing
Lab-grown programmes and documented sourcing, stated plainly rather than green-washed.